Hotel Management Technical Certificate

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Technical Certificate
Program Office: 615-916-5595, Southeast Campus, Program Site, E-mail: hospitality@nscc.edu

The lodging and hospitality industry is a fast-paced and in-demand career path, particularly in Middle Tennessee, as the hospitality and tourism industry is Middle Tennessee’s second largest employer. The Hotel Management Technical Certificate offers both new and current hotel and lodging employees the opportunity to advance their careers and move into higher paying positions within the industry. Completion of this Technical Certificate will empower you with the knowledge and skills necessary to succeed and a Certificate of Apprenticeship from the US Department of Labor.

Graduates of the program should be able to demonstrate:

Computer/technology skills to include hotel operations software, email, spreadsheet, word processing, presentation, and basic financial software
Knowledge of and ability to greet guests and provide customer and personal services
Ability to communicate and interact with guests, customers, co-workers, supervisors, and management
Ability to properly document and record information necessary to the guest experience
Understanding of the relationship between and among the various departments in a hotel and how each impacts the guest experience
Ability to make sound judgments and decisions and solve problems while providing guest service and in employee interactions
Management of material resources to include inventory, ordering, receiving, and storing materials required in a hotel operation
Understanding of and ability to evaluate and perform public safety and security measures

Career Opportunities

Hotel department supervisor
Sales assistant
Hotel department trainer
Conference services associate
Catering supervisor
Event manager/planner
Fast food restaurant manager
A variety of other hospitality and tourism positions

Hotel Supervision Apprenticeship Program

The Hotel Supervision Apprenticeship Program is available through Nashville State Community College. The Hotel Supervision Apprenticeship is based on the American Hotel and Lodging Association Educational Institute (AHLEI) Lodging Manager Registered Apprenticeship Program and consists of the 29-credit hour technical certificate and 2000 hours of on-the-job paid learning at an approved hotel or lodging facility. Successful completion of the Hotel Supervision Apprenticeship and the Hotel Management Technical Certificate will result in the awarding of the technical certificate from NSCC, the AHLEI Certified Hospitality Supervisor, Certified Front Desk Representative, the Certified Guestroom Attendant and/or a series of other certifications/designations, and a Certificate of Apprenticeship from the US Department of Labor.

Grading Policy

A grade of “C” or above must be earned in all Culinary Arts and Hospitality Management courses prior to graduation.

Transfer/Advising

This certificate is designed so that a student can apply all of the required courses toward the A.A.S. degree in Hospitality Management with a concentration in Hotel Management. A student who plans to apply the certificate toward an A.A.S. degree should consult his/her advisor about articulation options. Lodging Supervisor apprentices can apply their 1000-hours of on-the-job learning to the 4000-hour Lodging Manager Apprenticeship Program if approved by their employer.

Course Requirements

BUSN 1360 – Software Applications for Business 3 Credits
CULA 1000 – Career Development for the Hospitality Industry 1 Credit
OR
HMGT 2900 - Special Topics in the Hospitality Industry 1 Credit
CULA 1200 – Sanitation and Food Safety 2 Credits
CULA 2310 – Food and Beverage Management 3 Credits
CULA 2375 – Purchasing and Cost Control 3 Credits
HMGT 1030 – Introduction to Hospitality 3 Credits
HMGT 1040 – Front Office Procedures 3 Credits
HMGT 1130 – Supervision in the Hospitality Industry 3 Credits
HMGT 1250 – Service Management 3 Credits
HMGT 2805 - Convention Management and Service 3 Credits
HMGT 2910 – Hospitality Management Internship 2 Credits

Total Certificate Requirements: 29 Credits

NOTE

Additional course requirements: The Tennessee Board of Regents requires that students either demonstrate the appropriate skill levels in math, reading, and/or writing before enrolling in college-level courses or enroll in appropriate co-requisite experiences with college-level courses to develop competency in those skills while performing college-level work. ACT/SAT scores, classic ACCUPLACER test scores, next-generation ACCUPLACER test scores, or other relevant information determine whether a student needs to enroll in co-requisite courses in math, reading, and/or writing (English).