Lodging Guest Service Technical Certificate

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Technical Certificate
Program Office: 615-916-5595, Southeast Campus, Program Site, E-mail: hospitality@nscc.edu

The lodging and hospitality industry is a fast-paced and in-demand career path, particularly in Middle Tennessee, as the hospitality and tourism industry is Middle Tennessee’s second largest employer. The Lodging Guest Service Technical Certificate offers both new and current hotel and lodging employees the opportunity to advance their careers and move into higher paying positions within the industry. Completion of this Technical Certificate will empower you with the knowledge and skills necessary to succeed.

Graduates of the program should be able to demonstrate:

Basic computer/technology skills to include hotel operations software, email, spreadsheet, word processing, presentation, and basic financial software
Knowledge of and ability to greet guests and provide customer and personal services
Basic understanding of public safety and security
Ability to communicate and interact with guests, customers, co-workers, supervisors, and management
Ability to properly document and record information necessary to the guest experience
Understanding of the relationship between and among the various departments in a hotel and how each impacts the guest experience

Career Opportunities

Hotel Associate
Front Office Associate
Housekeeping Associate
Concierge
Guest Services Associate
Front Desk Representative
Many other entry-level hotel positions
Opportunities in a variety of tourism operations

Lodging Apprenticeship Information

Lodging Guest Service Pre-Apprenticeship Program is available through Nashville State Community College. The Lodging Guest Service pre-apprenticeship is based on the American Hotel and Lodging Association Educational Institute (AHLEI) Lodging Manager Registered Apprenticeship Program and consists of the 16-credit hour technical certificate and 1000 hours of on-the-job paid learning at an approved hotel or lodging facility. Successful completion of the Lodging Guest Service Pre-apprenticeship and the Lodging Guest Service Technical Certificate result in the awarding of the technical certificate from NSCC, the AHLEI Certified Guest Service Professional, Certified Front Desk Representative, and/or the Certified Guestroom Attendant designation, and a Certificate of Pre-apprenticeship from the college.

Grading Policy

A grade of “C” or above must be earned in all Culinary Arts and Hospitality Management courses prior to graduation.

Transfer/Advising

This certificate is designed so that a student can apply all of the required courses toward the Hotel Management Technical Certificate and/or the AAS degree in Hospitality Management with a concentration in Hotel Management. A student who plans to apply the certificate toward an AAS degree should consult his/her advisor about articulation options. Lodging Guest Service apprentices can apply their 1000-hours of pre-apprenticeship hours to the 2000-hour Lodging Supervisor Apprenticeship Program.

Course Requirements

BUSN 1360 – Software Applications for Business 3 Credits
CULA 1000 – Career Development for the Hospitality Industry 1 Credit
OR
HMGT 2900 - Special Topics in the Hospitality Industry 1 Credit
CULA 1200 – Sanitation and Food Safety 2 Credits
HMGT 1030 – Introduction to Hospitality 3 Credits
HMGT 1250 – Service Management 3 Credits
HMGT 1040 – Front Office Procedures 3 Credits
HMGT 2910 – Hospitality Management Internship 1 Credit

Total Certificate Requirements: 16 Credits

NOTE:

Additional course requirements: The Tennessee Board of Regents requires that students either demonstrate the appropriate skill levels in math, reading, and/or writing before enrolling in college-level courses or enroll in appropriate co-requisite experiences with college-level courses to develop competency in those skills while performing college-level work. ACT/SAT scores, classic ACCUPLACER test scores, next-generation ACCUPLACER test scores, or other relevant information determine whether a student needs to enroll in co-requisite courses in math, reading, and/or writing (English).