CPT 1010 - User Support/Help Desk

3 Credits
3 Class Hours

An introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support, customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance. Prerequisite(s): Completion of all competencies in Learning Support reading and writing.

Semester Availability: Fall, Spring

Not part of a Tennessee Transfer Pathway

Syllabus

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