Technical Certificate
Program Office: 615-916-5872, Southeast Campus, Program Site

The lodging and hospitality industry is a fast-paced and in-demand career path, particularly in Middle Tennessee, as the hospitality and tourism industry is Middle Tennessee’s second largest employer. The Hotel Management Technical Certificate offers both new and current hotel and lodging employees the opportunity to advance their careers and move into higher paying positions within the industry. Completion of this Technical Certificate will empower you with the knowledge and skills necessary to succeed and a Certificate of Apprenticeship from the US Department of Labor.

Graduates of the program should be able to demonstrate:

• Computer/technology skills to include hotel operations software, email, spreadsheet, word processing, presentation, and basic financial software
• Knowledge of and ability to greet guests and provide customer and personal services
• Ability to communicate and interact with guests, customers, co-workers, supervisors, and management
• Ability to properly document and record information necessary to the guest experience
• Understanding of the relationship between and among the various departments in a hotel and how each impacts the guest experience
• Ability to make sound judgments and decisions and solve problems while providing guest service and in employee interactions
• Management of material resources to include inventory, ordering, receiving, and storing materials required in a hotel operation
• Understanding of and ability to evaluate and perform public safety and security measures