2022-2023 Catalog 
    
    Feb 02, 2023  
2022-2023 Catalog
Add to My Catalog (opens a new window)

CITC 2332 - User Support/Help Desk


3 Credits
3 Class Hours

An introduction to the role of computer technology in support of business processes and procedures. Topics include computer user support, customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance. Prerequisite(s): None

Semester Availability: Spring

Not part of a Tennessee Transfer Pathway

Syllabus





Add to My Catalog (opens a new window)