MKT 1400 - Customer Service & Sales

3 Credits
3 Class Hours

An introduction to the fundamentals of customer service and selling. Topics include developing and conveying a positive attitude, identifying buying motives and customer needs, developing and delivering a sales presentation, customer approaches, sales strategies, and cultivating repeat business through service. Prerequisite(s): Completion of all Learning Support competencies for reading and writing.

Semester Availability: All

Not part of a Tennessee Transfer Pathway

Syllabus

Click here for course textbook information.