MKT 1400 - Customer Service & Sales

3 Credits
3 Class Hours

An introduction to the fundamentals of customer service and selling. Topics include developing and conveying a positive attitude, identifying buying motives and customer needs, developing and delivering a sales presentation, customer approaches, sales strategies, and cultivating repeat business through service. Prerequisite(s): DSPR 0800 and DSPW 0700 or equivalent skills

Semester Availability: Fall, Spring, Summer

Not part of a Tennessee Transfer Pathway

Syllabus

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