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May 04, 2024
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CPT 1010 - User Support/Help Desk
3 Credits
3 Class Hours
An introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support, customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance. Prerequisite(s): DSPR 0800 & DSPW 0800 or equivalent skills
Semester Availability: Fall, Spring
Not part of a Tennessee Transfer Pathway
Syllabus
Click here for course textbook information.
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