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May 16, 2024
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2024-2025 Catalog
IT Support Technical Certificate
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 Return to: Programs of Study
Technical Certificate
Contact Information: Program office 615-353-3369, Program Site
The Computer Programming technical certificate prepares students for entry-level employment in the Information Technology field. The program is designed to prepare entry-level help desk technicians.
Graduates of the program concentration should be able to:
- Identify and understand the supporting roles of Computer Technology (IT) in organizations.
- Perform initial installation and configuration of Windows/Linux desktop and server operating systems, services, and roles.
- Apply strong critical thinking skills to topics encountered in an IT support specialist role.
Transfer/Advising
The technical certificate is designed to prepare a student for employment upon graduation. Some universities, at their discretion, accept some technical courses for transfer. A student who plans to transfer to a university should consult his/her advisor and the receiving university about transfer and articulation policies. Failure to do so could result in loss of transfer credits.
Career Opportunities
Students who graduate from the program may obtain positions as entry-level help desk technician.
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Course Requirements
- CITC 1302 – Introduction to Networking 3 Credits
- CITC 1320 – CompTIA A+ 3 Credits
- CITC 1330 – Microsoft Desktop Operating Systems 3 Credits
- CITC 1332 – UNIX/Linux Operating System 3 Credits OR CITC 2291 CITC Internship 3 Credits
- CITC 2332 – User Support/Help Desk 3 Credits
- CITC 2333 – Professional Workplace Skills 3 Credits
Total Certificate Requirements: 18 Credits
Recommended Part-Time Schedule
Note
Additional course requirements: The Tennessee Board of Regents requires that students either demonstrate the appropriate skill levels in math, reading, and/or writing before enrolling in college-level courses or enroll in appropriate co-requisite experiences with college-level courses to develop competency in those skills while performing college-level work. ACT/SAT scores, classic ACCUPLACER test scores, next-generation ACCUPLACER test scores, or other relevant information determine whether a student needs to enroll in co-requisite courses in math, reading, and/or writing (English).
Cooperative work experience can be an important addition to a student’s formal classroom work. Co-op courses may substitute for technical courses with the prior approval of the instructor. The Career Services Office will provide the correct course numbers.
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