2015-2016 Catalog 
    Apr 04, 2020  
2015-2016 Catalog [ARCHIVED CATALOG]

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CPT 1010 - User Support/Help Desk

3 Credits
3 Class Hours

An introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support, customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance. Prerequisite(s): Level 2 placement in English and Reading .

Semester Availability: Fall, Spring

Not part of a Tennessee Transfer Pathway


Click here for course textbook information.

Click here for Spring 2019 course scheduling information.

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